The Society of Sanguine Sage (SOSS) greatly appreciates your support through donations.

1. No Refund Policy
As a non-profit organisation, we operate under a general no-refund policy. Donations are considered final and non-refundable once successfully processed.

2. Exception Cases
Refunds may be considered under the following exceptional conditions:
– Duplicate transaction
– Technical error in payment processing
– Unauthorized use of payment (fraud)

To request a refund under these conditions, please email us at [insert email] within 7 days of the transaction. We may request proof of the error or identity verification.

3. Processing Time
Approved refunds will be processed within 14 business days and returned using the original payment method.

4. Contact
For any concerns regarding donations or refunds, contact us at:
Email: balamkl@mysoss.org
Phone: +6010-2911572

Last updated: 02 AUG 2025